Consumer research for older and disabled people

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Mobile phones - ease of use

Making mobiles easier to use

In 2010, Rica carried out research to identify the features that can increase the usability of mobile phones for all users - including older and disabled people.

The research was commissioned by the Communications Consumer Panel and included extensive industry and consumer research. The latter included user trials with 64 consumers.

BlackBerry mobile phoneEmporia mobile phoneiPhone mobile phoneDoro mobile phone

Key findings

The research identified that:

  • a number of simple improvements could be made to mobile handsets that would benefit all users
  • improving usability can have benefits for mainstream users while at the same time widening access for older and disabled users
  • more options to customise phones could greatly increase usability for a wide range of users, including older and disabled users
  • older and disabled people often do not have the information they need to choose a phone that meets their needs, or know where to get that information

Research reports

What users had to say

Making mobiles easier to use - views from consumers