Consumer research for older and disabled people

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For our latest research and information - see below.
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UK's first inclusive rail ticketing survey launched

The first UK-wide survey into the needs of disabled and older people when buying and using train tickets is launched today, Monday, 12 March 2018. The confidential survey addresses travellers' experiences and concerns about the various ways of buying tickets as well as using ticket barriers, finding their seat and getting on and off a train. The research findings will be used to help design flexible ticketing systems that support a wide range of people's needs.

The survey:

Take the ticketing survey here


Is mystery shopping for you?

Not sure? Read our guest blog post from Claire in Newcastle: Don't let your disability stop you being a mystery shopper.


Inclusive design

Inclusive design is the design of products and services that are accessible to and usable by as many people as possible. We've some


research reports with updated resources. Go to Rica's inclusive design resources here.

Travel insurance

Travel insurance tips for older people and for those who have medical conditions and/or health needs. Go to Rica's travel insurance information here.

Consumer rights

Check to see if you know your rights when buying goods and services online or when visiting shops. Go to consumer rights here.

Last Updated: March 2018


See also: RicaWatch | Research reports