You can print out and use this checklist as a reminder of some key questions to ask. Click here for a one page, easy-to-print version.
- Did the rep carry out a thorough assessment of you and your home?
- Did the rep provide a firm, written quote?
- Could the company arrange for you to avoid VAT?
- Did the rep provide satisfactory answers to all of your questions?
- Does the company have a money-back guarantee?
- Are you able to pay the last instalment after the lift is fitted, when you know that you are happy with it?
- For how long is the lift guaranteed?
- Is there a 24-hour repair service?
- How long might it take a repair person to arrive?
- How much would repairs cost?
- Were you able to see and try out the lift locally?
- Are the controls easy enough to use?
- Could you get on and off it easily?
- Is the lift comfortable?
- If things get more difficult, will you still be able to use the lift?
Stairlifts have a number of safety features. Check which of these the lift has, if they are important to you:
- Speed controller - the lift will start and stop without jerking and will move slowly.
- Safety sensors - if the lift meets an obstacle on the stairs, it will stop.
- Safety belt - is one included and, if so, can you fasten it easily?
- Seat locks - swivel seats have a lock so that they don't move when you are getting in or out of them.
- Locks - lifts can be fitted with locks to stop children or visitors using the lift.
Last updated: November 2016