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About us

The Research Institute for Disabled Consumers

Rica exhibition standThe Research Institute for Disabled Consumers is the leading expert in user-centred research involving disabled and older consumers. We're an independent, national charity with a board of twelve trustees, all of whom have personal experience of disability.

Founded by the Consumers’ Association, now Which?, we have over 50 years’ experience of specialist research and publishing high-quality information.

We do three things:

  • We provide consumer information and user reviews to help disabled and older people choose the right products and services to lead an independent life
  • We help businesses improve products and services
  • And we take the voice of disabled and older consumers to decision makers.

All of our work is carried out by our research forum of 800+ disabled and older consumers, who take part in mystery shopping and research projects.

Last updated: August 2018


See also: Trustees | Our research | Latest news