Business plan 2018 - 2021
During the next three years we'll make a step change in the way we operate. We'll improve every aspect of what we do - and move ever closer to achieving our vision.
While many businesses have started to see they need to change their offer to disabled and older consumers, we believe there’s still so much to do. Many products and services aren’t designed with disabled and older consumers in mind. Products are often too expensive and not always high-quality. Consumers are paying more than they should. And customer service is often poor. It doesn’t have to be like this.
Over the course of the next three years, our work will focus on making a change happen, by:
- working with businesses to improve products and services
- providing consumer information and reviews
- representing the voice of disabled and older consumers
Last updated: May 2018