We've been carrying out user-centred consumer research for 55 years, during which we've become the UK's experts in research involving disabled and older consumers.
A new name
To reflect our work and the people we provide information and solutions for, we recently changed our trading name from RICA to the Research Institute for Disabled Consumers.
The charity was originally founded in 1963 by the social engineer Michael Young, as the Research Institute for Consumer Affairs (RICA). It was managed by the UK Consumers' Association, publishers of Which? for nearly thirty years. Over this time it had a wide ranging programme of research covering a wide variety of consumer issues.
Early RICA reports covered an extremely eclectic mix of subjects which reflected the high minded and rather academic nature of the new organisation. These included examinations and investigations of estate agents, railway stations, consumer education, town planning, new nations and car defects. However as early as 1965 an investigation of the particular needs of elderly consumers marked out the territory that was later to become RICA's specialist area.
In the seventies, RICA's work began to focus on disadvantaged consumers. Work at that time included investigations into the widely available drug Clioquinol, a critical report of special footwear, ground-breaking research into the sexual problems experienced by disabled people, and tests of the 'invalid tricycles' then issued by the then Department of Health and Social Security.
A series of 13 comparative test reports, funded by the National Fund for Research into Crippling Diseases, launched RICA's central interest in the assessments of special equipment and mainstream products through laboratory tests and assessments carried out by disabled people.
RICA's other abiding interest - in the provision of effective information - was mainly founded on work carried out in the 1980s. Initial work included interviews with 905 older people about their information needs, experiments with different ways of presenting and distributing information.
In 1984, RICA was commissioned by Consumers' Association to research and published seven reports on disability to mark CA's silver jubilee. It has specialised in this area ever since. Its main aim is to provide thorough researched information which older and disabled people need to choose the most appropriate products and services.
The charity became fully independent, with its own trustees and programme of work in 1991. Close links are however maintained with Consumers' Association at trustee level, and through a core grant from CA and a programme of joint work.
Although the nature of our work has changed over the years, the charity has retained the core principles established by its founders. These are:
- dedication to the interests of consumers
high research standards
- strict independence
- information provided in clear understandable forms
Last updated: July 2018