Latest news from RiDC - July 2019
Have your say in our surveys
We have three surveys we need your help with. The results will mean that we can make new consumer information available for disabled consumers in the UK. Please have a look and fill in our surveys on:
- Electric cars
- Heating controls - we want this information ready for you before the cold weather starts
- South East Water (for SE Water supply customers only)
All the surveys are available online; in print and large print; or you can give your answers over the phone. If you'd like the survey in an alternative format or have any questions, please contact our research team:
Electric cars: Eric Harris at email@example.com or 020 7427 2459.
Heating controls: Talia Coroniti at firstname.lastname@example.org or 020 7427 2464.
South East Water: Catherine Cashman at CatherineCashman@ridc.org.uk or 020 7427 2466.
As a thank-you for your taking part, every completed survey counts as an entry into a prize draw. There's a separate draw for each of the three surveys (so you'll have up to three chances to win). You haven't got to enter the prize draw, of course, but if you do, you could win £50-£100 in shopping vouchers.
New RiDC Infoline
We've launched a new telephone information line, RiDC Infoline, which offers a non-digital way to access highlights from RiDC's website as well as our monthly newsletter. The current top story is our washing machine ease of use research (see below).
- costs the usual landline phone rate (many phone packages include 03 numbers free)
- lets you move through the audio by using your phone keypad
- allows you to easily leave a phone message to give your views
Ring 0330 223 53 55 to listen to RiDC Infoline.
Heating controls survey
We're carrying out a survey into your experiences of using different types of central heating controls in your home. The results will help us update our consumer guidance about choosing controls. The survey will take about 10 minutes to complete. There's a prize draw to win high street shopping vouchers: one prize of £100 and two of £50.
To get the survey in print or large print, or to give your answers over the phone, please contact Talia by email email@example.com or by phone on 020 7427 2464.
The closing date for this survey is 14 July 2019 at 5pm.
Washing machines: ease of use features for blind and partially sighted people
Which washing machine features make them easy for blind and partially sighted people to use? We've identified the seven most useful features. Our information, based on fresh research, is the first of its kind in the UK. The data exists, but it's never before been available in one place. Thanks to Thomas Pocklington Trust for funding our research.
We've also found the top ten washing machine models which have most, or all, of these ease-of-use features.
Independent living products: podcast
Gear, Gadgets and Gizmos is a new podcast series by Phil Friend, in which he talks to disabled people about products they use to help them live independent lives.
Phil, RiDC's chair of trustees, is an experienced broadcaster. He set up these podcasts to complement the Rate it! product review website, written by and for disabled people, in which RiDC is a partner.
His guest in the first podcast is Geoff Adams-Spink.
Rate it! product reviews - share the love
Rate it! is the products review website written by and for disabled people: www.rateit.ridc.org.uk
For a quick introduction, watch our short, subtitled video:
Prize Draw – what have you got to lose?
- online, by signing up and logging in to the Add a review page
- over the phone, by ringing us on 020 7427 2460
- with our printed review form - fill it in and hand it to a member of the Rate it! team or send it to us (Freepost).
Ring 020 7427 2460 to get your form and Freepost envelope
Our new CEO
RiDC is delighted to welcome our new Chief Executive Officer, Gordon McCullough, who joined us on 4 February, 2019.
Gordon says: "I am thrilled to take up the reins as the new CEO of RiDC. Working in the charity sector for twenty years, mainly in social research, I know the positive impact that high quality, thoughtful and evidence-based work can have on people’s lives.
"I'd really like to hear about your ideas for future research, or for specific consumer advice that's needed, and how we can energise our 'most excellent of resources', our consumer research panel.
"Drop me an email at GordonMcCullough@ridc.org.uk."
A tribute to Christopher Zealley
On Monday 24th September 2018, Christopher Zealley, a former long-serving trustee, died. He was 87 and had been ill for the past year. Chris was a huge supporter of RiDC - he joined our board in 1991 and served for 27 years. Chris was a former Chair of the Consumers' Association, publishers of Which? and cared passionately about consumer issues. He had wide experience as a charity trustee, including serving with Charities Aid Foundation (CAF), NACRO, Dartington Hall, the European Community Chamber Orchestra and other charities and pressure groups. Disabled people throughout the UK have benefited hugely from his tireless enthusiasm for making the world focus on consumer issues. We will all miss him and are grateful for having had the good fortune to know him. Our thoughts and best wishes go to his widow Ann and his family.
Our consumer research panel
In the video below, five members of our consumer panel talk about taking part in our research.
Rate it!, the new product review website, launched
A much-needed reviews website written by and for disabled people has been launched by the Research Institute for Disabled Consumers in partnership with the Leicestershire Centre for Integrated Living and Enabled by Design.
Rate it! aims to build a community of disabled people who are better informed when buying, and choosing, goods. It's open for any disabled person to write a review; people can also phone RiDC with their product review.
The project is funded by the Big Lottery Fund through DRILL (Disability Research on Independent Living and Learning), the world’s first major research programme led by disabled people.
Read the press release
Obituary: former chair of trustees, Graham Corbett
Our chair of trustees, Phil Friend, writes:
On April 27 my predecessor, Graham Corbett, CBE, sadly passed away. He was 83 and had been battling cancer since he stood down as RiDC's chair in 2016.
Graham became disabled through a spinal cord injury as a teenager and began using a wheelchair in his 40s. After an illustrious career in finance and regulation, he became chair of RiDC in 1998. He then worked tirelessly to ensure that all forms of transport were made accessible. His passion for gadgets and innovation led him to establish the RiDC consumer forum, which brought together a wide variety of different disabled people who shared their views on the usefulness of particular equipment and devices. Graham was a quiet, modest, self-effacing man whose style of leadership was supportive and encouraging. Disabled people throughout the UK have benefited hugely from his tireless enthusiasm for making the world a more inclusive place. We will all miss him and are grateful for having had the good fortune to know him. Our thoughts and best wishes go to Graham's widow Anne and his two sons.
The Financial Times and the Telegraph have both published obituaries of Graham Corbett. (To see the FT obituary, search for Graham's name and you can read it free.)
Our new name
On 3 May 2018 we changed our name to the Research Institute for Disabled Consumers. We made this change as part of our new strategy and to help make what we do clearer. We’re also making some changes to our website to reflect our new branding.
We still carry out research and our work will focus on three key areas:
- Through insight and specialist research, helping businesses to improve products and services for disabled and older consumers
- Providing free high-quality consumer information and user reviews
- Representing the voice of disabled and older consumers to decision makers
Financial lasting power of attorney: the views of people with dementia
Our latest research project looks at how people with dementia and their partners and/or carers experience the process of getting a financial lasting power of attorney (LPA). We found that people with dementia experience a sense of relief once an LPA is in place, but that holding an LPA put a burden of responsibility on their relatives or carers. In addition, not all businesses (such as banks, utilities, agencies) have staff who are fully aware of LPAs and their administration, which can increase pressure on LPA holders.
It was carried out in partnership with Innovations in Dementia and the West of Berkshire DEEP group.
Accessible gyms podcast
Our research on gym equipment and visually impaired people (see the story below) has reached New Zealand. The BlindSide podcast features an interview with our Chris Lofthouse and Mike Brace of Thomas Pocklington Trust, our partners in the research project.
Listen to the BlindSide interview - it starts at six and a half minutes into the podcast.
Fitness equipment and visually impaired gym users
Visually impaired (VI) people enjoy the health benefits of exercise and would like to be more physically active, our recent research shows. However, they find that the design of fitness equipment used in many gyms is a barrier to their taking part in exercise.
We call for both gym operators and equipment manufacturers to provide more accessible, inclusively designed equipment to help remove this obstacle.
Our research project investigated the accessibility and ease of use of fitness equipment controls found on treadmills, exercise bikes, cross trainers and rowing machines by 20 blind and partially sighted people, followed by feedback from three focus groups and 20 individual interviews. The research was carried out by RiDC with the support of Thomas Pocklington Trust and Metro Blind Sport.
The full research report Inclusive Fitness Equipment for people with a visual impairment is at: http://bit.ly/Inclusivefitnessvips
A summary copy of the research findings is available at: http://bit.ly/InclusiveFitnessTPTSummary
Copies of the full research report and the summary paper are available, on request, in Braille and on audio-cd from Thomas Pocklington Trust; please phone: 020 8996 1937
Rate it! product reviews by and for disabled people
For the product reviews project called Rate it! we’re delighted to be working with partners including Laura Horton from Leicestershire Centre for Integrated Living (LCIL) and Denise Stephens from Enabled by Design, with input and advice from the organisation Which?.
The Rate it! project will develop an online product review website for disabled consumers. It’s been awarded funding from the DRILL (Disability Research on Independent Living and Learning) programme, a five-year scheme led by disabled people and funded by the Big Lottery Fund.
Primary driving controls research
In January 2017, we held two workshops with new users of driving controls at QEF Mobility Services, Carshalton, Surrey. The resulting findings are presented in a research report, intended for professionals advising disabled people on their motoring choices. It also has useful comments and advice from other disabled drivers: Go to Primary driving controls research report, 2017 (PDF).
Consumer group sets the scene for more dementia-friendly RSC performances
Performances with more intervals and clearer, better-positioned signage could make visits to the Royal Shakespeare Theatre (RST), Stratford-upon-Avon, even more enjoyable for people living with dementia, a local group has told our researchers. The group, eight members of the Redditch and Bromsgrove Dementia Engagement and Empowerment Project (DEEP) group called ‘Friends Together’, all have Alzheimer’s disease or another type of dementia. They range in age from the late 50s to the early 70s.
The research took the form of a visit to a relaxed performance of ‘A Midsummer Night’s Dream’ at the RST, Stratford-upon-Avon, by eight members of ‘Friends Together’ and five of their friends and partners. The group's suggestions can be applied to many kinds of performances, not just to Shakespeare plays in the theatre.
What stops wheelchair users from getting active?
There is a clear need for sports providers to offer more local sport and physical activity opportunities which are accessible for wheelchair users, our research reveals.
The findings (published on 19 October, 2016) in a report carried out for WheelPower - British Wheelchair Sport, aim to support providers and sports bodies in planning and delivering their activities to better meet the needs of wheelchair users.
WheelPower, the national charity for wheelchair sport, commissioned RiDC to carry out a national survey into wheelchair users’ participation in sport and physical activity. The report, Talk About Taking Part, includes responses from both wheelchair users who lead an active lifestyle and those who don’t currently take part in any form of sport or physical activity.
The report highlights:
- A lack of suitable opportunities was the top barrier for wheelchair users (44 per cent of respondents).
- Too few accessible venues came a close second (39 per cent).
- The cost of specialist equipment often needed by wheelchair users to take part in sport is also a significant barrier.
- Nearly three quarters (74 per cent) said they would like to be more active in the future.
- Just over half of survey respondents (54 per cent) travel for more than 30 minutes to take part in sport or physical activity.
- Travelling distance can be a barrier for nearly a third (29 per cent), which shows a clear need for more local provision of suitable sporting opportunities.
The report also highlights key survey findings about current participation trends, motivations and barriers to being active, as well as the sports and activities wheelchair users currently take part in, and what they would like to do more of in the future.
Organisations such as national governing bodies of sport, county sports partnerships, and local sports providers should particularly benefit from these findings to support them to improve their activity offers for wheelchair users.
Inclusive design and smart technology for household appliances have the potential to boost the independence of older people and those with sight loss and other disabilities, our research suggests.
Martin Austin, Managing Director of Nimbus Disability, talks about how and why the Access Card was developed.
Clearer directions and signage, avoiding information overload and providing dedicated headphones could all make the experience of visiting Rochester’s Huguenot Museum an even more enjoyable place to visit for people who have dementia, local mystery shoppers say in a new report.
The shoppers, members of the Kent-based Dementia Engagement and Empowerment Project (DEEP) group Memorybilia, are all people living with dementia and range in age from the mid-50s to the late 60s. They visited the Huguenot Museum ‘anonymously’ in October 2015 as part of its ongoing drive to ensure that its galleries and events are accessible to as many people as possible.
We've been working with Innovations in Dementia to launch a research resource which involves people dementia in local and national consumer research, providing feedback and insight on products, services and environments. Read more here
The new Hive Active Heating 2 smart thermostat is a ‘game changer’, says specialist research charity RiDC. As part of the product’s design process, British Gas worked with RiDC to independently test Hive Active Heating 2 and its full range of new heating controls with older and disabled consumers.
RiDC is delighted that the interactive heating control’s design incorporates many suggestions made by their consumer testing panel, including improved colour contrast on the display.
The Association of Train Operating Companies (ATOC) asked RiDC to carry out a two-year study to establish levels of satisfaction with their booked Passenger Assist service and to track possible changes over time.
Passengers reported on all aspects of their journey from booking to leaving their destination station, evaluating the usefulness and accessibility of each stage of the journey.
The findings at the end of the first year include:
- Passengers are largely satisfied with booking, but
- In 12% of journeys the passenger did not receive a booking confirmation
- Passengers find it easy to find information on routes and times (84%), but less so on facilities (68%) and accessibility (65%)
- On 90% of journeys the passenger received all or some of the assistance they had booked
- Assistance getting on to the train was mostly provided when it was needed (92% of journeys); assistance to the seat less so (77%)
- Help getting off the train was provided on only 78% of journeys
- Where a ramp was needed this was provided on 93% of journeys
- Staff behaviour was rated highly. Booking staff received 80% satisfaction rating, station staff 70% and on train staff 60%
- A total of 69% of journeys were rated as good or very good
- On 59% of journeys passengers felt confident or very confident
- Older passengers are less likely to feel confident, as are passengers with learning disabilities.
Read our report on the first year's research into Passenger Assist here.
See our full list of research reports here.
Last updated: May 2019