8 Oct 2020
Consumer workshops and focus groups are an ideal way to discuss views and experiences and gain insights – whether into existing or new products or services.
- Groups are recruited from our Consumer Panel and from our community outreach network
- Members come from all age groups and have a range of disabilities
- We have trained moderators experienced at working with disabled and older consumers
- We ensure all disabled people can participate, using communication support such as British Sign Language interpreters
I am a disabled person with cognitive problems so hope focus groups etc will benefit me and others with a better understanding of our struggles especially as cognitive disabilities are hidden and if you look and sound 'normal'.
RiDC consumer panel member
Case Study examples
Stannah: moderated workshop - exploring the homelift market.
Department of Transport - 3 customer 'solutions' workshops exploring the experiences of disabled rail passengers and the barriers and challenges they may encounter when travelling by train. Formed part of a wider DFT report into rail accessibility Moving Britain Ahead.
