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Research Exchange

Our fourth annual Research Exchange, in July 2018, provided an opportunity for people from different industries and sectors to share experiences and ideas about innovation and best practice in customer service and insight research. 

Research Exchange 2018

Our annual cross-sector research event this year had over 50 attendees - see list below - including our clients, research partners, our consumer forum members and our Trustees

There were two presentations:

Supporting customers who need it the most
Charlotte Hall, Head of Regulation for Complaints & Accessibility, Telefónica UK Limited

Rail travel and level access: HS2
Dr Derek Hirst, Director, Opinari Ltd, and Eric Harris, our Head of Research
 
We showed our 2018 Research Exchange video (see below), in which members of our Consumer Research Forum talk about their experiences of taking part in consumer research with us.

You can watch it below, or on our YouTube channel.

Workshop topics discussed:

Improving business – getting input from consumers with non-visible disabilities

How does technology, such as biometrics (voice and face recognition), or using personal data for connected products, impact your disabled and older customers?

Organisations that attended included: Age UK, Age UK Training, Business Disability Forum, British Gas , BT, Catapult, Centre for Ageing Better, Citizens Advice, Communications Consumer Panel, CPT UK, Cross Country Trains, Disability Research on Independent Living & Learning (DRILL), Driving Mobility / QEF, DRUK, East Coast Rail, East Midlands Trains, EDF Energy, Enabled by Design, EON Energy, First Group, GEM Motoring Assist, Handicare, Heathrow, HIESS Scheme, Hive, HS2, Leicestershire Centre for Integrated Living (LCiL), Lloyds , Motability, National Energy Action, O2/Telefonica, Rail Delivery Group, Royal Collection Trust, Seeability, South East Water, Tesco, Thomas Pocklington Trust, Uber, UCL, Which? and 4814 Trust.

Previous Research Exchanges:

2017: Technology: delivering for older and disabled consumers; older and disabled customers – who are they?

2016: Mystery shopping to help create dementia friendly environments and services; inclusive communications: we’re not all the same

If you're interested in finding out how the Research Institute for Disabled Consumers can help your business or organisation improve your products or services to better meet the needs of older and disabled consumers, please contact Caroline Jacobs, our Head of Development.

Last updated: August 2018