Research Exchange 2018
There were two presentations:
Supporting customers who need it the most
Charlotte Hall, Head of Regulation for Complaints & Accessibility, Telefónica UK Limited
You can watch it below, or on our YouTube channel.
Workshop topics discussed:
Improving business – getting input from consumers with non-visible disabilities
How does technology, such as biometrics (voice and face recognition), or using personal data for connected products, impact your disabled and older customers?
Organisations that attended included: Age UK, Age UK Training, Business Disability Forum, British Gas , BT, Catapult, Centre for Ageing Better, Citizens Advice, Communications Consumer Panel, CPT UK, Cross Country Trains, Disability Research on Independent Living & Learning (DRILL), Driving Mobility / QEF, DRUK, East Coast Rail, East Midlands Trains, EDF Energy, Enabled by Design, EON Energy, First Group, GEM Motoring Assist, Handicare, Heathrow, HIESS Scheme, Hive, HS2, Leicestershire Centre for Integrated Living (LCiL), Lloyds , Motability, National Energy Action, O2/Telefonica, Rail Delivery Group, Royal Collection Trust, Seeability, South East Water, Tesco, Thomas Pocklington Trust, Uber, UCL, Which? and 4814 Trust.
Previous Research Exchanges:
2017: Technology: delivering for older and disabled consumers; older and disabled customers – who are they?
2016: Mystery shopping to help create dementia friendly environments and services; inclusive communications: we’re not all the same
Last updated: March 2019