British Gas: usability testing of Hive Active Heating 2

1 Sep 2019

British Gas logo

British Gas worked with RiDC to independently test Hive Active Heating 2 and its full range of new heating controls with older and disabled consumers as part of the product’s design process.

We tested the Hive 2 thermostat for accessibility to identify best and worst features and provide qualitative and quantitative data to support our findings. We were pleased that its design now includes many suggestions made by our consumer panel, including:

  • improved colour contrast on the display
  • tactile textured feedback
  • smoother operation of the selection dial